Richmond D, Eryc E. Pendekatan Baru Kepuasan Pelanggan Dengan Organizational Citizenship Behavior Dan Altruistik Studi Kasus Fortunate Coffee Orchard Batam. Innovative [Internet]. 2023 Oct. 10 [cited 2026 Aug. 17];3(5):1693-710. Available from: https://j-innovative.org/index.php/Innovative/article/view/5029