Andriani Renouw, Ade, Andrei Maryen, and Apriani Maria Maris Ladopura. “Pengaruh Kualitas Pelayanan, Ketepatan Waktu Pengiriman Dan Fasilitas Terhadap Kepuasan Pelanggan J&T Express Cabang Kota Sorong”. Innovative: Journal Of Social Science Research 3, no. 5 (October 21, 2023): 4428–4444. Accessed July 1, 2026. https://j-innovative.org/index.php/Innovative/article/view/5274.