Nurvianti, Elmi, Dewi Agustina Solihin, Feby Arma Putra, and Elnika Endah Rahayu. “Peran Kualitas Pelayanan Dan Sumber Daya Manusia Dalam Meningkatkan Kepuasan Pelanggan Hotel Horison Altama Pandeglang”. Innovative: Journal Of Social Science Research 5, no. 3 (June 30, 2025): 8048–8057. Accessed July 3, 2026. https://j-innovative.org/index.php/Innovative/article/view/19718.