Nurdiah, Risa Indah, et al. “Hubungan Kualitas Pelayanan Non Medis Dengan Minat Kunjungan Ulang Di Instalasi Rawat Jalan RSUD Bangil Kabupaten Pasuruan”. Innovative: Journal Of Social Science Research, vol. 3, no. 5, Nov. 2023, pp. 8498-05, https://j-innovative.org/index.php/Innovative/article/view/5867.