Hardy, Sara Mustika, et al. “ Analisis Kepuasan Pasien Berdasarkan Kualitas Pelayanan Dan Ketepatan Waktu Tunggu Di Klinik Pratama: Systematic Review”. Innovative: Journal Of Social Science Research, vol. 4, no. 5, Sept. 2024, pp. 3838-47, doi:10.31004/innovative.v4i5.15428.