Hadiri, M., Yusuf, M. and Satoto, B. D. (2024) “Analisis Kualitas Layanan Website Terhadap Kepuasan Pelanggan Menggunakan Metode E-Govqual, Importance Performance Analysis dan Potential Gain in Customer Value (Studi Kasus : Dinas Penanaman Modal & Pelayanan Terpadu Satu Pintu Kabupaten Bangkalan)”, Innovative: Journal Of Social Science Research, 4(4), pp. 13033–13045. doi: 10.31004/innovative.v4i4.13636.