WASINO, Wasino; NURWATI, Etty; RIYANTO, Agus. Analisa Determinan Kepuasan Pelanggan Terhadap Departemen Banquet Hotel (Studi Kasus Grand Mercure Hotel Kemayoran Jakarta). Innovative: Journal Of Social Science Research, [S. l.], v. 4, n. 2, p. 2136–2152, 2024. DOI: 10.31004/innovative.v4i2.9613. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/9613. Acesso em: 10 may. 2026.