SAPI’I, Sapi’i. Strategi Customer Service dalam Menghadapi Keluhan Nasabah (Handling Complaint) di BMT Al-Arsyadi Samboja. Innovative: Journal Of Social Science Research, [S. l.], v. 4, n. 1, p. 3321–3333, 2024. DOI: 10.31004/innovative.v4i1.8267. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/8267. Acesso em: 9 jul. 2026.