ANDRIANI RENOUW, Ade; MARYEN, Andrei; MARIS LADOPURA, Apriani Maria. Pengaruh Kualitas Pelayanan, Ketepatan Waktu Pengiriman dan Fasilitas terhadap Kepuasan Pelanggan J&T Express Cabang Kota Sorong. Innovative: Journal Of Social Science Research, [S. l.], v. 3, n. 5, p. 4428–4444, 2023. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/5274. Acesso em: 1 jul. 2026.