FERNANDA SAPUTRA, M.Farid; FERDINAL, Alex; PUTRI, Dini Elida. Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan Jasa Pengiriman J&T Express Koto Baru (Studi Kasus Masyarakat Jorong Seberang Piruko Timur Dusun Standart). Innovative: Journal Of Social Science Research, [S. l.], v. 3, n. 5, p. 1969–1981, 2023. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/5065. Acesso em: 12 may. 2026.