RICHMOND, Derry; ERYC, Eryc. Pendekatan Baru Kepuasan Pelanggan Dengan Organizational Citizenship Behavior Dan Altruistik Studi Kasus Fortunate Coffee Orchard Batam. Innovative: Journal Of Social Science Research, [S. l.], v. 3, n. 5, p. 1693–1710, 2023. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/5029. Acesso em: 27 apr. 2026.