YAMIN, Cecep Abdul; KRISTANTO, Yudi; RAHMAN, Erik. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di RS Lira Medika. Innovative: Journal Of Social Science Research, [S. l.], v. 3, n. 4, p. 8486–8495, 2023. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/4599. Acesso em: 9 jun. 2026.