KASTANYA, James; SINAY, Philipus; KADBAL, Elton Say. Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan Ramayana Mall Kota Sorong. Innovative: Journal Of Social Science Research, [S. l.], v. 3, n. 4, p. 5038–5052, 2023. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/4103. Acesso em: 17 may. 2026.