KHAPSO, Ulfa Eka. Perancangan Perbaikan Proses Bisnis Pelayanan Ke Pelanggan Di Toko Sudarko Menggunakan Metode Business Process Improvement. Innovative: Journal Of Social Science Research, [S. l.], v. 3, n. 2, p. 13775–13787, 2023. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/1987. Acesso em: 10 may. 2026.