NURVIANTI, Elmi; SOLIHIN, Dewi Agustina; PUTRA, Feby Arma; RAHAYU, Elnika Endah. Peran Kualitas Pelayanan Dan Sumber Daya Manusia Dalam Meningkatkan Kepuasan Pelanggan Hotel Horison Altama Pandeglang. Innovative: Journal Of Social Science Research, [S. l.], v. 5, n. 3, p. 8048–8057, 2025. DOI: 10.31004/innovative.v5i3.19718. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/19718. Acesso em: 1 may. 2026.