MERIANA, Ni Kadek; NUGRAHA, I Gede Putra. Peran Prosedur Operasional Standar dalam Meningkatkan Kepuasan Tamu di Restoran Palm Hotel Holiday Inn Resort Baruna Bali. Innovative: Journal Of Social Science Research, [S. l.], v. 5, n. 4, p. 1396–1407, 2025. DOI: 10.31004/innovative.v5i4.19301. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/19301. Acesso em: 30 jun. 2026.