SIMANGUNSONG, Agnes Syalomitha; TRIMURNI, Februati. Manajemen Aplikasi Layanan Aspirasi Dan Pengaduan Online Rakyat (Lapor) Dalam Mendukung Smart Government Di Dinas Komunikasi Dan Informatika Kota Medan. Innovative: Journal Of Social Science Research, [S. l.], v. 4, n. 5, p. 1071–1081, 2024. DOI: 10.31004/innovative.v4i5.15022. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/15022. Acesso em: 18 apr. 2026.