IWANDHA, Tesya Salwa; SALYA, Aditya Mohamad. Pengaruh Service Quality terhadap Customer Retention yang Dimediasi Oleh Customer Perceived Value Studi Pada Pengguna Grab Indonesia. Innovative: Journal Of Social Science Research, [S. l.], v. 4, n. 4, p. 15200–15214, 2024. DOI: 10.31004/innovative.v4i4.14733. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/14733. Acesso em: 12 jul. 2026.