DUMAN, Marianus; A. BERYBE, Gregorius; H. WADHI, Yohanes Paulus. Analisis Customer Relationship Management (CRM) dan Aplikasinya di Hotel Berbintang Labuan Bajo. Innovative: Journal Of Social Science Research, [S. l.], v. 4, n. 4, p. 2019–2031, 2024. DOI: 10.31004/innovative.v4i4.13230. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/13230. Acesso em: 2 jul. 2026.