PRADANA, Erlangga Pramudya; NUGRAHA, Joko Tri; MUKTI, Ari; WIDYANTORO, Sigid. Analisis Service Quality dengan Metode Csi Dan Ipa Terhadap Kepuasan Peserta di Bpjs Ketenagakerjaan Kantor Cabang Kendal . Innovative: Journal Of Social Science Research, [S. l.], v. 4, n. 3, p. 15580–15594, 2024. DOI: 10.31004/innovative.v4i3.11756. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/11756. Acesso em: 24 jun. 2026.