RAMDHINI, Nida Adila; SATYA, Raden Rama. Analisis Kualitas Pelayanan Terhadap Loyalitas Pasien Peserta BPJS Kesehatan pada RSIA Kartini Padalarang . Innovative: Journal Of Social Science Research, [S. l.], v. 4, n. 4, p. 15229–15241, 2024. DOI: 10.31004/innovative.v4i4.11606. Disponível em: https://j-innovative.org/index.php/Innovative/article/view/11606. Acesso em: 27 may. 2026.