Risk Management in Business Planning X-ray Screening Detection System: Identification, Evaluation, and Mitigation Strategies

Brando Sitinjak; Rhian Indradewa; Sukmo Hadi Nugroho; Unggul Kustiawan

doi:10.31004/innovative.v5i4.21281

Authors

Brando Sitinjak Faculty of Business Economics, Esa Unggul University Indonesia
Rhian Indradewa Faculty of Business Economics, Esa Unggul University Indonesia
Sukmo Hadi Nugroho Faculty of Business Economics, Esa Unggul University Indonesia
Unggul Kustiawan Faculty of Business Economics, Esa Unggul University Indonesia

DOI:

https://doi.org/10.31004/innovative.v5i4.21281

Keywords:

Risk management, X-ray clinic, ISO 31000, Risk Matrix, mitigation, healthcare

Abstract

This study examines ISO 31000-based risk management at PT. CKK, an airport and port security X-Ray equipment repair service company regulated by ICAO, TSA, and BAPETEN. This qualitative study uses holistic case studies to assess the effectiveness of risk management frameworks in achieving short-term (reduced machine downtime <1% per month, SLAs <2 hours) and long-term (ASEAN expansion, IoT/AI adoption up to 80% of customers) business goals. The risk management approach includes risk identification (engine downtime with RPN=15 and bad debt collection with RPN=16), likelihood and impact matrix analysis, priority evaluation, risk handling, and Key Risk Indicators monitoring. The results reveal that integrating tailored, inclusive, and dynamic risk management principles with business goals reduced residual risk by 60–80% using IoT/AI for damage prediction and blockchain for supply chain transparency. Operations (29.4%) and marketing (27.9%) will account for most of the IDR 739.6 billion risk management cost in five years. These findings help similar organizations optimize risk management in the X-Ray-based security technology industry with rigorous restrictions and expand into the ASEAN regional market

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