Implementasi Metode 360-Degree Feedback Sebagai Metode Evaluasi Kinerja Guru: Studi Kasus Pada Lembaga Pendidikan Keterampilan BBC Build Better Communitaion (LKP BBC)
DOI:
https://doi.org/10.31004/innovative.v5i2.18388Keywords:
teacher performance evaluation, 360-degree feedback, quality targets, non-formal education, LKP.Abstract
Teacher performance evaluation is a crucial element in improving the quality of education in training and course institutions. This study aims to describe the teacher performance evaluation process at BBC Build Better Communication using the 360-degree feedback model and to explain the relationship between the evaluation process and the institution’s quality objectives. This research employs a qualitative approach with data collection techniques including interviews and document analysis. The 360-degree feedback model enables a comprehensive assessment of teacher performance from various stakeholders, including students, colleagues, and management. The findings reveal that the teacher evaluation process at BBC is conducted systematically, considering pedagogical aspects, professionalism, and student satisfaction. Furthermore, teacher performance evaluation directly contributes to achieving the institution’s quality targets, particularly in enhancing learning quality and student satisfaction. This study highlights that the 360-degree feedback model can be an effective approach to assessing and developing teacher competencies in non-formal education settings.
References
Anisa, N. A., Uman, I. H. M., Kusumanto, I., & Devani, V. (2021). Penilaian Kinerja Karyawan Menggunakan Metode Umpan Balik 360 Derajat Dan Analitycal Hierarchy Process (Studi Kasus : Pt. Riau Graindo). Journal of Information Technology and Computer Science (INTECOMS), 4(2), 358–366. https://repository.uin-suska.ac.id/58124/
Anshori, M. I., Hardiansyah, A. T., & Maksum, M. J. S. (2024). Pengembangan Sistem Informasi Perusahaan Dalam Meningkatkan Kinerja Melalui Penilaian Kinerja 360 Degree Feedback. Management and Education Journal, 2(1), 14–24. https://managementeducationjournal.com/index.php/mej/article/view/20/15
Armstrong, M., & Taylor, S. (2014). Strategic Human Resource Management: A Guide to Action (13th ed.). Kogan Page.
Basuki, N. (2023). Mengoptimalkan Modal Manusia: Strategi Manajemen Sumber Daya Manusia Yang Efektif Untuk Pertumbuhan Organisasi Yang Berkelanjutan. Komitmen: Jurnal Ilmiah Manajemen, 4(2), 182–192. https://doi.org/10.15575/jim.v4i2.28606
Colquitt, J. A., Lepine, J. A., & Jason, M. J. (2019). Organizational Behavior: Improving Performance andCommitment in the Workplace. McGraw-Hill Education.
Dessler, G. (2019). Human Resource Management. Pearson Education. http://www.pearsonhighered.com
Envisia Learning. (2022). Mastering the 360 Degree Feedback Process: Complete Guide. https://www.envisialearning.com
Habibi, R., & Manurung, A. G. R. (2023). SLR Systematic Literature Review: Metode Penilaian Kinerja Karyawan Menggunakan Human Performance Technology. Journal of Applied Computer Science and Technology, 4(2), 100–107. https://doi.org/https://doi.org/10.52158/jacost.v4i2.511
Hartati, T., & Hikmah, N. (2022). Employee Performance Assessment of PT.Satria Manunggal Petrolindo Using 360-Degree Feedback Method. SinkrOn, 7(2), 384–391. https://doi.org/10.33395/sinkron.v7i2.11340
Huda, M. (2022). Evaluasi Kinerja Pegawai. Jurnal Riset Bisnis Dan Manajemen Tirtayasa, 7(1), 44–56. http://jurnal.untirta.ac.id/index.php/JRBMT/article/view/10045
Kopsidas, O. (2021). The 360-Degree Feedback Model as a Tool of Total Quality Management. Economics World, 9(1), 1–11. https://doi.org/10.17265/2328-7144/2021.01.001
Leslie, J. (2022). 360-Degree Feedback: Guidelines andBest Practices. Center for Creative Leadership. https://www.ccl.org
Novari, R. (2020). Implementasi Sistem Adaptif dalam Evaluasi Kinerja. Jurnal Aplikasi Bisnis Dan Manajemen, 5(2), 78–90. http://journal.ipb.ac.id/index.php/jabm/article/view/7890
Nowack, K. (2022). Leveraging 360-Degree Feedback for Organizational Growth. Journal of Workplace Performance, 29(3), 87–96. https://psycnet.apa.org/doi/10.1037/a0030011
Pasolong, H. (2019). Pengukuran Kinerja SDM. Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen, 2(2), 177–188. http://jurnaluniv45sby.ac.id/index.php/inisiatif/article/view/17
Rivai, V., & Sagala, E. J. (2020). Manajemen Sumber Daya Manusia untuk Perusahaan. Rajawali Pers.
Saputra, M. O., Musdalifah, & Al Fajery, M. R. (2024). PERANCANGAN MODEL PENILAIAN KINERJA METODE 360 PADA KANTOR PERUMDA PARKIR MAKASSAR RAYA. Jurnal Administrasi Terapan, 2(2), 236–248. https://journal.stialanmakassar.ac.id/index.php/admit/article/view/2929
Sjamdra, R. K., Putra, I. G. N. A. W., & Lusiani, T. (2021). Sistem Penilaian Kinerja Karyawan Dengan Metode 360 Degree Feedback (Studi Kasus PT Syahid Husada Dewata). Jurnal Sistem Informasi Dan Komputer Akuntansi, 10(1). https://jurnal.dinamika.ac.id/index.php/jsika/article/view/3517/1649
Susanto, R., & Andriana, A. D. (2019). Analisis Metode 360 Derajat untuk Penilaian Kinerja Karyawan. Majalah Ilmiah UNIKOM, 17(1), 19–24. https://ojs.unikom.ac.id/index.php/jurnal-unikom/article/view/2232/1516
Wibowo, A. T., Sutrisno, T. F., & Kenang, I. H. (2023). The Role of Soft Total Quality Management Towards Operational Performance at PT SIER. Jurnal Aplikasi Bisnis Dan Manajemen, 9(1), 85–93. https://doi.org/http://dx.doi.org/10.17358/jabm.9.1.85
Yamani, N., Moosavi, S. A., Alizadeh, M., Khorvash, F., & Ghiasi, M. (2022). A 360-degree performance evaluation of emergency medicine ward in Alzahra Hospital. JPMA. The Journal of the Pakistan Medical Association, 62(3), 13–17. https://jpma.org.pk/index.php/public_html/article/view/1023
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Tsardosslapito, Mala Pebriyanti, Supatrem Supatrem
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
