E-Goverment: Meningkatkan Efisiensi dan Efektivitas Pelayanan Publik di Indonesia

Authors

  • Andryan Muhammad Rizky Universitas Pasundan
  • Melita Putri Pratiwi Universitas Pasundan
  • Alika Chairunnisa Universitas Pasundan
  • Iftitah Azzahra Aiko Universitas Pasundan
  • Andre Ariesmansyah Universitas Pasundan

DOI:

https://doi.org/10.31004/innovative.v5i1.17827

Keywords:

E-Government, government digitalization, public services, efficiency, data security

Abstract

This article discusses the implementation of E-Government in Indonesia as an effort to enhance the efficiency and effectiveness of public services through the digitalization of government processes. This study employs a literature review method to analyze policies, benefits, challenges, and case studies from regions like Denpasar and Pare-Pare that have successfully implemented E-Government. The findings indicate that E-Government can accelerate administrative processes, improve service transparency, and expand public access to information. However, its implementation faces challenges such as limited infrastructure in remote areas, a lack of human resources with technological expertise, and data security risks. To address these obstacles, strengthening telecommunication infrastructure, providing technology-based human resource training, integrating systems across institutions, and implementing stricter data security regulations are recommended. These measures aim to support an inclusive and sustainable digital transformation through E-Government.

References

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Published

2025-01-20

How to Cite

Rizky, A. M., Pratiwi, M. P., Chairunnisa, A., Aiko, I. A., & Ariesmansyah, A. (2025). E-Goverment: Meningkatkan Efisiensi dan Efektivitas Pelayanan Publik di Indonesia. Innovative: Journal Of Social Science Research, 5(1), 2070–2089. https://doi.org/10.31004/innovative.v5i1.17827

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