Yulianto, Daris. “Customer Experience Sebagai Alternatif Peningkatan Kualitas Pelayanan Publik (Studi Kasus: Kantor Imigrasi Yogyakarta)”. Innovative: Journal Of Social Science Research, vol. 3, no. 6, Dec. 2023, pp. 4191-05, http://j-innovative.org/index.php/Innovative/article/view/6741.