Tri Sulaksana , Rahadi Meta. “Pengukuran Kualitas Pelayanan Teknisi Manufaktur Terhadap Kepuasan Operator Mesin Manufaktur Menggunakan Metode Service Quality (Servqual)”. Innovative: Journal Of Social Science Research, vol. 4, no. 4, July 2024, pp. 5380-96, doi:10.31004/innovative.v4i4.13010.