LAIA, Ernita; HULU, Faebuadodo; S. ZAI, Kurniawan; MENDROFA, Marta S. Peningkatan Kualitas Jasa Layanan untuk Kepuasan Nasabah Di PT. Pegadaian Cabang Kota Gunungsitoli. Innovative: Journal Of Social Science Research, [S. l.], v. 4, n. 2, p. 1967–1975, 2024. DOI: 10.31004/innovative.v4i2.9647. Disponível em: http://j-innovative.org/index.php/Innovative/article/view/9647. Acesso em: 5 aug. 2026.