SANIYYAH, Zulfah. Memanfaatkan Teknologi CRM untuk Meningkatkan Hubungan Pelanggan di E-Commerce: Studi Kasus PT. Berkat Karya Lestari. Innovative: Journal Of Social Science Research, [S. l.], v. 4, n. 5, p. 2140–2149, 2024. DOI: 10.31004/innovative.v4i5.15211. Disponível em: http://j-innovative.org/index.php/Innovative/article/view/15211. Acesso em: 7 aug. 2026.