SELVIA, Selvia; FAISAL, Aekram. Peran Customer Forgiveness Dalam Memediasi Pengaruh Service Recovery Transparency Terhadap Customer Engagement Di Marketplace. Innovative: Journal Of Social Science Research, [S. l.], v. 4, n. 5, p. 2191–2202, 2024. DOI: 10.31004/innovative.v4i5.15099. Disponível em: http://j-innovative.org/index.php/Innovative/article/view/15099. Acesso em: 16 sep. 2026.