TRI SULAKSANA , Rahadi Meta. Pengukuran Kualitas Pelayanan Teknisi Manufaktur Terhadap Kepuasan Operator Mesin Manufaktur Menggunakan Metode Service Quality (Servqual). Innovative: Journal Of Social Science Research, [S. l.], v. 4, n. 4, p. 5380–5396, 2024. DOI: 10.31004/innovative.v4i4.13010. Disponível em: http://j-innovative.org/index.php/Innovative/article/view/13010. Acesso em: 30 nov. 2025.