HAREFA, Listi Nurmei Delima; BATE’E, Maria Magdalena; LAIA, Otanius; ZALUKHU , Yuterlin. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan JNE Express Gunungsitoli. Innovative: Journal Of Social Science Research, [S. l.], v. 4, n. 3, p. 296–303, 2024. DOI: 10.31004/innovative.v4i3.10458. Disponível em: http://j-innovative.org/index.php/Innovative/article/view/10458. Acesso em: 28 jul. 2026.